(Business Days Estimation)
|Flat Rate Free Shipping||United States, Canada||8 - 15|
|United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland||10 - 20|
|Brazil, Russia, Italy, Argentina, Chile, Mexico||15 - 35|
|All Other Countries||10 - 25|
|Priority Direct Mail||Israel, Saudi Arabia, United Arab Emirates||3-7|
|United States, United Kingdom||7-10|
|France, Italy, Spain, Portugal||7-12|
|Standard Shipping (EMS)||Russia, Brazil||10-25|
|Latin America (excluding Brazil)||7-15|
|All Other Countries||5-8|
|Expedited Shipping (DHL/UPS)||Worldwide (excluding Russia and Brazil)||3-7|
You can choose your preferred shipping method on the Order Information page during the checkout process.
*NOTE Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.
Total Delivery Time = Processing Time + Shipping Time
ABOUT PROCESSING TIME
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
Once we receive your payment, we will start to process your order. All items will go through strict Quality Control checks and are well packed before before they are shipped out. So normally the processing time will take around 4 business days. If there is any problems about your order in processing, we will email you.
Note:In orders with more than one item, the processing time will be based on the item with the longest processing time.
Normally package will be delivered to your home directly.
If you have any issue about shipping and delivery, please submit a ticket to support center. We will reply you in 24 hours.
HOW TO FOLLOW MY PACKAGE?
We will email you the shipping information after your order is shipped out. You also can view the shipping status in your account.
For standard shipping and expedited shipping, we provide tracking number for free.
There may be delay between scanning events and the website's updates.Once we have shipped the item, the tracking status will take a few days to be updated online by the shipping company. Therefore, please hold on for a few more days and try again later.
If you need help or have further inquiry, please submit a ticket to support center. We will reply you in 24 hours.
5thsport Return Policy
Under the premise of our endeavor 100% of your satisfying our product.
In any case and unfortunate to receive message of dispute, please don’t worry, we guarantee an easy return.
5thsport shall offer you 14 days return merchandise guarantee as long as your order was received and accomplished.
More reference on 5thsport RMA(Return Merchandise Authorization) policy if any problems occurred on your merchandise.
1.Request for return or complaint must be filed within 14 days based on the original delivery date of your package.
2.Please kindly apply a RMA request if the product has any question. Any quality issues should be proved with photograph documents and problem description.
3. If the size doesn't fit, 5thsport offers exchange service. But please kindly notice we'll offer the exchange for free only if the size we offer has deviation beyond the International size difference (± 4cm for the bust ,waist and hip size, ± 2 cm for the item length and the sleeves length and so on ) .Otherwise, you may be supposed to burden the shipping fee for the exchange. So please make sure that you have checked the size chart before the order is placed.
4.We shall charge a certain amount restocking fee on each returning merchandise : 20% restocking fee。Rest of Merchandise: 15% restocking fee. (The percentage of the amount for the deduction is alterable based on the situation.)
5.Products with custom made, disposable, swimsuits, lingerie items, used and damaged are unavailable for return. 5thsport reserves the rights to deny credit if items returned in unacceptable condition. Customers will be responsible for all return shipping costs. Returns marked COD for insufficient postage will be refused. For special attention: Please send returns by postal service which is preferred.
6.We do not bear the return shipping costs